We offer a range of delivery options in order to suit customer needs. The following table gives the breakdown of these services:

Shipping Service

Estimated Delivery Time

1st Class Recorded Post

Not currently provided

1st Class Royal Mail

1-2 working days

FREE Standard Shipping

3-5 working days

Standard International

10-15 working days

Keephearing Free Delivery Promotion

On the 'delivery options' page within the checkout, you will be offered a choice of delivery services. Make sure that you choose the service marked 'Free Standard Shipping' £0.00 in order to take advantage of this great promotion. 

Free Delivery Promotion terms and conditions:

Orders placed online at www.keephearing.co.uk qualify for free delivery. This promotion applies to UK delivery only.

Returns and Refund Policy

If you are not happy with your purchase you are entitled to a 7 day 'cooling off' period from the day you receive your goods, in which time you should notify us that you wish to return your item/s and a full refund will be given, including any original delivery charges.

If you have received a faulty or incorrect item, you may return it up to 14 days after receiving it and you will be offered a replacement or refund plus the return postage costs (if we deem appropriate we may return up to 50% of the postage cost).

Please Note: Opened packages for domes, wax guards, tubes, receivers or any other item which comes in contact with a hearing aid or person, are non-refundable due to hygienic reasons.  We are unable to accept returns in this case. Please ensure you have the correct product before opening it or you will not be entitled to recieve a refund or exchange.

If you have ordered the wrong product and would like an exchange, you need to send the product back to the following address:

Keephearing Ltd
13 Belgrave Road

We can only exchange items that are in their original pakaging.  We can only exchange items that have been unopened and have not had any contact with a hearing aid or person.

Please email us on info@keephearing.co.uk if you are unsure about any aspect of our refund policy