Phonak Hearing Aid Repair BTE/RIC

We check our prices against other online retailers every week so you can buy with confidence.

If you find a lower price for the same product and offer including p&p, we'll match their price and refund the difference within 7 days of ordering. 

This applies to hearing aid accessory online shops within UK Mainland.

The product must be identical, in stock and available for immediate dispatch.

Contact us by clicking here if you find a cheaper product.  We strive to be the most competitive in this specialist market.

We offer a range of delivery options in order to suit customer needs. The following table gives the breakdown of these services:

On the 'delivery options' page within the checkout, you will be offered a choice of delivery services. Make sure that you choose the service marked 'Free Standard Shipping' £0.00 in order to take advantage of this great promotion. 

Free Delivery Promotion terms and conditions:

Orders placed online at www.keephearing.co.uk qualify for free delivery. This promotion applies to UK delivery only.

Returns and Refund Policy

If you are not happy with your purchase you are entitled to a 7 day 'cooling off' period from the day you receive your goods, in which time you should notify us that you wish to return your item/s and a full refund will be given, including any original delivery charges.

If you have received a faulty or incorrect item, you may return it up to 14 days after receiving it and you will be offered a replacement or refund plus the return postage costs (if we deem appropriate we may return up to 50% of the postage cost).

Please Note: Opened packages for domes, wax guards, tubes, receivers or any other item which comes in contact with a hearing aid or person, are non-refundable due to hygienic reasons.  We are unable to accept returns in this case. Please ensure you have the correct product before opening it or you will not be entitled to recieve a refund or exchange.

If you have ordered the wrong product and would like an exchange, you need to send the product back to the following address:

Keephearing Ltd
148 Sundon Park Road
Luton
Bedfordshire
LU3 3AH

We can only exchange items that are in their original packaging.

Please email us on info@keephearing.co.uk if you are unsure about any aspect of our refund policy